Feature Ideas

Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below

Many clients will have have incident forms that need to be filled in depending on the issue. The form could be digitised on FaultFixers with the option for Admin to add a prompt when marking a job complete that a form should have been completed.

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

To be able to take a photo(s) of an asset using the mobile app. At the moment I have to take a photo, WhatsApp it to myself then use the desktop to upload it to the asset. It would also be good to be able to see the photos and any attached files (instruction manuals) when the asset's QR code is scanned by the mobile app. At the moment it's not possible to view any attached files using the mobile app. I have to go back to the office and use the desktop to see them....

Allow for the reporting of videos as well as images before sending jobs. Easily show the maintenance team where the issue is and provide audio narrative.

overall closed PPMs tab, like we do on reactives.

The integration of what 3 words. This would help locating premises for new employees. This would benefit the team member and the end user. It could be as simple as a column next to the property address or be an automated system.

Can there be a preview option while building it? At the moment, the only way seems to be to come out of the builder, actually run the form as normal, then delete it once you've looked

To be able to personalise buildings and locations with easy to identify photos.

Be able to track a unique order of locations within a building to be used for general organisation but also a defined walk order

Assets - cumulative cost indicated at asset level to show total spend vs. initial cost

It would simplify the recording of no access or access refused.

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.