Feature Ideas

Trending

  1. Quoting System

    The ability to track quotations for a job with a back and forth between manager and operative. The status of a quotation could allow/disallow to starting of a job. This could also be used to request quotes from 3rd party contractors or sub-contractors, all from within the system. Accepting quotes / rejecting quotes. Including auto-approval/rejection with value thresholds. Let us know your thoughts and idea's - any thing else to add to this?

    Iain Phillips
    #Communication 💬#Finance 💵#Contractors 👷

    1

  2. Job Escalation

    The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

    Iain Phillips
    #Optimisation 🚀#Automation ⚙️#Communication 💬

    1

  3. Third Party Contractor Access

    Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

    Iain Phillips
    #Self Service 🙋‍♂️#Automation ⚙️#Communication 💬

    2

  4. Steps Functionality

    Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.

    Iain Phillips
    #Improved UX 🤩#Optimisation 🚀#Self Service 🙋‍♂️

    0

  5. Track the priority of a job using P1-P5

    Instead of the usage of Priorities 'Low', 'Medium' and 'High', change the priority status to P1, P2, P3, P4 and P5. This will give users more granular visibility to the scale of priority of their jobs.

    Iain Phillips
    #Improved UX 🤩#Optimisation 🚀

    0

  6. Reminder Alerts

    Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

    Iain Phillips
    #Improved UX 🤩#Optimisation 🚀#Communication 💬

    1

  7. Ability to see deleted tickets in the account

    A list view to show all deleted tickets/recently deleted tickets. Showing who deleted and when deleted.

    Glinys T
    #Communication 💬#Business Intelligence (BI) 📊#Statuses 🚦

    1

  8. Floorplans

    The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

    Iain Phillips
    #Improved UX 🤩#Self Service 🙋‍♂️#Assets 🧰

    4

  9. Teams Offline Mode

    Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.

    Iain Phillips
    #Improved UX 🤩#Optimisation 🚀

    1

  10. Asset Photo

    To be able to take a photo(s) of an asset using the mobile app. At the moment I have to take a photo, WhatsApp it to myself then use the desktop to upload it to the asset. It would also be good to be able to see the photos and any attached files (instruction manuals) when the asset's QR code is scanned by the mobile app. At the moment it's not possible to view any attached files using the mobile app. I have to go back to the office and use the desktop to see them....

    colin m

    1

  11. Reporter Offline Mode

    Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.

    Iain Phillips
    #Improved UX 🤩#Optimisation 🚀

    0

  12. Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time

    Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time.

    Lauren Phillips | IFS G
    #Improved UX 🤩#Optimisation 🚀#Forms 📝

    1

  13. Additional status - such as On Hold, Waiting On Part, etc.

    Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below

    Cleia A
    #Business Intelligence (BI) 📊#Statuses 🚦

    2

  14. Contractor Assignment

    The ability to assign Third Party contractors to jobs within FaultFixers. Initially, this will just be for reporting, but access for Third Party Contractors is coming!

    Iain Phillips
    #Contractors 👷

    0

  15. Raise Work Order with Email

    Makes it easier to submit issues, and reduces forgotten submissions.

    Jack B

    1