Feature Ideas

  1. Reporter App Redesign

    A complete redesign of the reporter app. The primary improvements are: No need for login credentials to report an issue Easily traverse down a selection wizard to select the appropriate thing to report against Better integration of existing QR code workflows

    Iain Phillips
    #Improved UX#Automation#Self Service

    0

  2. Notifications by Priority 'High'

    A new further level of detail in Notifications. Get notified when Tickets on Priority High are raised. For roles other than day-to-day administration that still want to get alerts for high-priority tickets

    Cleia Abenza

    0

  3. Floorplans

    The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

    Iain Phillips
    #Improved UX#Self Service#Asset Registry

    2

  4. Job Linking

    The ability to mark different jobs as being 'linked' in together in some way. This could be for: marking jobs as duplicates of others raised by reporters seeing which jobs and all details were cloned from another

    Iain Phillips
    #Improved UX#Automation

    2

  5. Reminder Alerts

    Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

    Iain Phillips
    #Improved UX#Optimisation#Communication

    0

  6. Alexa Integration

    Providing the ability to report maintenance issues directly into FaultFixers via Amazon Alexa devices

    Iain Phillips
    #Improved UX#Automation#Report Media

    0

  7. Reporter Offline Mode

    Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.

    Iain Phillips
    #Improved UX#Optimisation

    0

  8. Steps Functionality

    Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.

    Iain Phillips
    #Improved UX#Optimisation#Self Service

    0

  9. Third Party Contractor Access

    Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

    Iain Phillips
    #Self Service#Automation#Communication

    0

  10. Ability to Deactivate Team Users

    The ability to deactivate and re-activate team members within your team. Currently this is only possible through support.

    Iain Phillips
    #Improved UX#Self Service#Finance

    0

  11. Self-service Management of Team Administrators

    The ability to manage team admins within the Teams Web portal easily. Add and remove administrators without support.

    Iain Phillips
    #Improved UX#Optimisation#Self Service

    0

  12. Asset Photo

    To be able to take a photo(s) of an asset using the mobile app. At the moment I have to take a photo, WhatsApp it to myself then use the desktop to upload it to the asset. It would also be good to be able to see the photos and any attached files (instruction manuals) when the asset's QR code is scanned by the mobile app. At the moment it's not possible to view any attached files using the mobile app. I have to go back to the office and use the desktop to see them....

    colin m

    1

  13. Performance Improvements

    Various improvements to the system to allow the usage to be faster and more streamlined. Wait less for the loading of reports or for actions that you apply.

    Iain Phillips
    #Optimisation

    0

  14. Export a discovered issue in PPM task to create a reactive ticket

    The ability to export a PPM task instance in order to create a reactive job ticket so it shows in the reactive tickets list if a fault / issue is found. It is not always possible to fix any issues instantly whilst carrying out the PPM check.

    Peter N
    #Optimisation#Communication

    1

  15. Contractor Renewals

    Similar PPM functionality but for contractor documentation renewal - e.g. contractors insurance policy is due to renew on X date, and the system flagging this up so we can request new ones.

    Tom O'Neill

    0