Product Updates, Releases & Announcements πŸ“£

Together we can discuss new ideas, suggestions and solve issues to make FaultFixers even better for you.

  1. Spring update! 21/02/2025

    The latest update went live last Friday, bringing important improvements and fixes. To ensure the app continues to function properly, you need to be on the latest version. Please update through your app store at the earliest convenience.

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    Bug fixes:

    • Fixed issue where reporters could access tickets
    • Fixed various asset field issues
    • Fixed issue for building country selection
    • Fixed special characters preventing pdf export of tickets
    • Removed ability to remove due date from ppm tasks
    • Fixed user name display issue
    • PPM parent export now includes Next Due date
    • Fixed issue where ticket category was resetting
    • Fixed various issues on ppm parents
    • Removed ability to create an asset against a customer
    • Fixed account notification settings display
    • Fixed various issues on user details and permissions page.
    • Fixed missing form closure options
    • Fixed issue where a job could incorrectly display a link to itself
    • Fixed issue where Medium tag print out would display the previous tier in property hierarchy
    • Fixed asset location change prompt
    • Fixed missing hierarchy display on mobile locations details page
    • Fixed corrupted tags listing exports
    • Fixed issue allowing forms and media related to ppm tasks to become invalid

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    The reactive ticket listing has been brought over to our updated grid style with all it's improvements, and the ticket creation wizard has been reworked for a much smoother experience on both mobile and web

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    Mobile gif

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    Web GIF

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    We have increased the maximum files size of attached files to a whopping 50MB to facilitate larger PDFs and other important documents.

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    We've also made some other changes to prepare for upcoming works:

    Removed ability to create asset under asset

    Added frequency filters to My Jobs

    Added "Closed By", to closed ticket listings

    Improved date range displays

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    Thank you all for your feedback, we hope you enjoy the improvements we have made.

    Please continue to lets us know what else you would like to see implemented.

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  2. We’re excited to roll out major improvements to Reactive Ticket reporting in the Fault Fixers team app and web app! πŸŽ‰

    Improvement πŸ’ͺ
    New Feature πŸš€
    Announcement πŸ“£

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    Hey Everyone πŸ‘‹

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    Our latest update makes ticket reporting from the Teams apps faster, clearer, and more intuitive, ensuring a smoother experience for your team.

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    What’s New?

    βœ… Linear Ticket Creation – A step-by-step process for seamless reporting.

    βœ… Clearer Settings Indication – New visual elements clearly highlight your selections.

    βœ… Auto-Generated Titles – Titles now generate automatically based on descriptions.

    βœ… Suggested Assignees – Get smart recommendations for ticket assignment.

    βœ… Summary Overview – A final review screen to double-check details before submission.

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    See the new process in action:

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    Web app-πŸ’»

    ezgif-75f57200ff3527

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    Phone app-πŸ“±

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    ezgif-58a261c9b37336

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    These enhancements will be available soon, and we’d love your feedback once you’ve had a chance to try them! If you have any questions, feel free to reach out.

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    Thanks for being part of Fault Fixers!

  3. Better filtering, faster loading, job timelines, Charts & KPIs, and bug fixes

    New Feature πŸš€
    Improvement πŸ’ͺ
    Fix πŸ› 

    Hey Everyone πŸ‘‹

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    This is the first post of our new change log. Here we'll discuss new features, product updates, bug fixes and make general announcements about how FaultFixers is evolving for you.

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    So here we go...

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    Enhanced filtering on FaultFixers Web & Teams App πŸ”Ž

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    Teams App Filtering πŸ“±

    In the FaultFixers Teams App (Black App) we've completely overhauled filtering jobs, searching, applying date ranges and much more - this should help you to quickly sort (order) your jobs and find the tasks you're looking for.

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    Filtering mobile

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    FaultFixers Web Filtering πŸ–₯️

    We've enhanced search and filtering across all list views - Buildings, Locations, Assets, Forms and Checklists.

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    Pro Tip 🚨 - Search forms and checklists by Task, Template, Building etc

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    β€’ Filter for all Weekly Fire Alarm Checks within Building πŸ”₯

    β€’ Filter for all checks completed last month in Building πŸ‘€

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    forms filters

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    Faster loading speeds βŒ›οΈ

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    As customers' data has grown, we've implemented pagination on listing views to help speed up load times for users. You can still search and filter on theses lists as above, but watch out for some results being displayed on Page 2, Page 3 etc...

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    pagination

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    Job Timelines ⏰

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    We've added a helpful timeline widget within each ticket to help users see key events and timeline points across a job's lifecycle - easily see how long a job was open, how long it may be overdue, who closed it and when, etc...

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    timeline

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    Charts and KPIs - By portfolio / By Building / By User πŸ“Š πŸ“ˆ

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    See graphs and charts of performance across your account

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    By Portfolio - navigate to the Buildings listing and select the Performance Tab in the top right hand corner

    portfolio

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    By Building - navigate to Buildings listing > select a building > select the Performance Tab in the top right had corner

    building performance

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    By User - navigate to the Teams listing > select a user from the list

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    user performance

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    New Teams Listing and User Groupings πŸ‘«

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    Organise your teams by User Groups - e.g. Operative, Admins, Managers, Contractors, etc.

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    Team Groupings

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    User Permissions πŸ”

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    We've replaced the Permission Matrix with an updated User Permission interface. Feedback from your was that the matrix view was complicated and users didn't know what each permission allowed a user to do.

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    The new interface will give definitions of what each permission and access level will provide that user with.

    User Permissions

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    Other General Bug Fixes πŸ›

    • Notifications centre loading - it used to crash for some users
    • Asset tag assignment - some listing were not loading on the mobile app
    • Updating asset details caused the app to crash for some users
    • Improvements to mobile filtering - as outlines above
    • Reporter app keyboard would not load for some touchscreen PC devices
    • Users were able to 'report on behalf of another user' when logging PPMs - this is now not possible
    • Unable to change assignees as the edit button was not visible when assigned to multiple assignees

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    We always love to hear your feedback - like it or loathe it, all feedback is helpful to us in order to make FaultFixers better for you 🫡

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    Thanks - FaultFixers HQ Team πŸ’šπŸ§‘

  4. The very beginning 🌱

    From the age of time.... only kidding πŸ˜… - from here is when we've stated tracking our product updates, feature releases, bug fixes etc for everyone to see πŸš€