📢 Coming Soon: Matrix View is Almost Here!

We’re excited to announce the upcoming launch of our brand-new Matrix view - a powerful update to how you manage compliance, remedials, and actions in FaultFixers.

👀 Instantly See What Matters Most

The Matrix view brings your compliance universe into sharp focus - making it easier than ever to track, prioritise, and act.

At a glance, you’ll soon be able to:

✅ Spot gaps in compliance

Quickly identify areas that need attention - before they become a problem.

🔁 Review all remedial tasks

From open jobs to closed fixes, track remedials at every stage across your estate.

📅 Stay ahead of upcoming tasks

Get a clear view of what’s due soon - so you never miss a compliance deadline again.

🚨 Track outstanding actions

Uncover any lingering issues or incomplete actions - no more missed steps.

🖼️ See It for Yourself

We’ve included a sneak-peek screenshot below so you can see the Matrix view in action - and get a feel for how it will simplify your day-to-day.

⚡ Why it Matters

The Matrix view gives you control and clarity - cutting through the noise to highlight what truly matters. Whether you're responsible for safety, operations, or compliance, this update is designed to help you move faster and stay on top of everything.

🚀 Early Access Now Available

Matrix View is currently in early release and not yet available to all users.

If you’d like to be an early adopter, please reach out to us - we’d love to get you set up.

General release is planned for Enterprise plans later this year, so stay tuned for the full rollout.

🦝 Sneak peak

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📸 New Feature: Add Photos to Buildings, Locations & Assets

We’ve just released a highly requested update - you can now add a photo directly on the details page of any Building, Location, or Asset in FaultFixers.

🧭 Why It’s Useful

Visual context makes a big difference. Whether it’s identifying a key asset, recognising a location, or confirming a building, a photo helps teams on the ground move faster and make fewer mistakes.

You can now:

🖼️ Set a profile image for buildings, locations, and assets

📱 Upload photos instantly from desktop or mobile

👀 Quickly recognise physical items at a glance

This small but powerful addition helps bring your estate to life and makes navigating your asset data more intuitive than ever.

✅ Available Now

This feature is live and ready to use - just head to the details page of any Building, Location, or Asset and upload your photo.

The latest update went live last Friday, bringing important improvements and fixes. To ensure the app continues to function properly, you need to be on the latest version. Please update through your app store at the earliest convenience.

Bug fixes:

• Fixed issue where reporters could access tickets
• Fixed various asset field issues
• Fixed issue for building country selection
• Fixed special characters preventing pdf export of tickets
• Removed ability to remove due date from ppm tasks
• Fixed user name display issue
• PPM parent export now includes Next Due date
• Fixed issue where ticket category was resetting
• Fixed various issues on ppm parents
• Removed ability to create an asset against a customer
• Fixed account notification settings display
• Fixed various issues on user details and permissions page.
• Fixed missing form closure options
• Fixed issue where a job could incorrectly display a link to itself
• Fixed issue where Medium tag print out would display the previous tier in property hierarchy
• Fixed asset location change prompt
• Fixed missing hierarchy display on mobile locations details page
• Fixed corrupted tags listing exports
• Fixed issue allowing forms and media related to ppm tasks to become invalid

The reactive ticket listing has been brought over to our updated grid style with all it's improvements, and the ticket creation wizard has been reworked for a much smoother experience on both mobile and web

We have increased the maximum files size of attached files to a whopping 50MB to facilitate larger PDFs and other important documents.

We've also made some other changes to prepare for upcoming works:

Removed ability to create asset under asset

Added frequency filters to My Jobs

Added "Closed By", to closed ticket listings

Improved date range displays

Thank you all for your feedback, we hope you enjoy the improvements we have made.

Please continue to lets us know what else you would like to see implemented.

Hey Everyone 👋

Our latest update makes ticket reporting from the Teams apps faster, clearer, and more intuitive, ensuring a smoother experience for your team.

What’s New?

✅ Linear Ticket Creation – A step-by-step process for seamless reporting.

✅ Clearer Settings Indication – New visual elements clearly highlight your selections.

✅ Auto-Generated Titles – Titles now generate automatically based on descriptions.

✅ Suggested Assignees – Get smart recommendations for ticket assignment.

✅ Summary Overview – A final review screen to double-check details before submission.

See the new process in action:

Web app-💻

Phone app-📱

These enhancements will be available soon, and we’d love your feedback once you’ve had a chance to try them! If you have any questions, feel free to reach out.

Thanks for being part of Fault Fixers!

Hey Everyone 👋

This is the first post of our new change log. Here we'll discuss new features, product updates, bug fixes and make general announcements about how FaultFixers is evolving for you.

So here we go...

Enhanced filtering on FaultFixers Web & Teams App 🔎

Teams App Filtering 📱

In the FaultFixers Teams App (Black App) we've completely overhauled filtering jobs, searching, applying date ranges and much more - this should help you to quickly sort (order) your jobs and find the tasks you're looking for.

FaultFixers Web Filtering 🖥️

We've enhanced search and filtering across all list views - Buildings, Locations, Assets, Forms and Checklists.

Pro Tip 🚨 - Search forms and checklists by Task, Template, Building etc

• Filter for all Weekly Fire Alarm Checks within Building 🔥

• Filter for all checks completed last month in Building 👀

Faster loading speeds ⌛️

As customers' data has grown, we've implemented pagination on listing views to help speed up load times for users. You can still search and filter on theses lists as above, but watch out for some results being displayed on Page 2, Page 3 etc...

Job Timelines ⏰

We've added a helpful timeline widget within each ticket to help users see key events and timeline points across a job's lifecycle - easily see how long a job was open, how long it may be overdue, who closed it and when, etc...

Charts and KPIs - By portfolio / By Building / By User 📊 📈

See graphs and charts of performance across your account

By Portfolio - navigate to the Buildings listing and select the Performance Tab in the top right hand corner

By Building - navigate to Buildings listing > select a building > select the Performance Tab in the top right had corner

By User - navigate to the Teams listing > select a user from the list

New Teams Listing and User Groupings 👫

Organise your teams by User Groups - e.g. Operative, Admins, Managers, Contractors, etc.

User Permissions 🔐

We've replaced the Permission Matrix with an updated User Permission interface. Feedback from your was that the matrix view was complicated and users didn't know what each permission allowed a user to do.

The new interface will give definitions of what each permission and access level will provide that user with.

Other General Bug Fixes 🐛

• Notifications centre loading - it used to crash for some users
• Asset tag assignment - some listing were not loading on the mobile app
• Updating asset details caused the app to crash for some users
• Improvements to mobile filtering - as outlines above
• Reporter app keyboard would not load for some touchscreen PC devices
• Users were able to 'report on behalf of another user' when logging PPMs - this is now not possible
• Unable to change assignees as the edit button was not visible when assigned to multiple assignees

We always love to hear your feedback - like it or loathe it, all feedback is helpful to us in order to make FaultFixers better for you 🫵

Thanks - FaultFixers HQ Team 💚🧡

From the age of time.... only kidding 😅 - from here is when we've stated tracking our product updates, feature releases, bug fixes etc for everyone to see 🚀