Feature Ideas

Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below

The ability to select and link assets to a job within said job by searching/ scanning its QR tag, similar to the linked jobs function would be useful when a job affects multiple assets. This would effectively create an audit trail to said assets within large checks, or if a job unintentionally affects one or multiple assets in some way during it

So do you not forget to resend a ticket

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.

Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.

A list view to show all deleted tickets/recently deleted tickets. Showing who deleted and when deleted.

Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.

The ability to configure PPM Tasks to be applied to multiple locations. Each task can be completed per location, per date. Reporting of PPMs is simplified across multiple locations.

Printing the automatically generated Report QR codes for Buildings and Locations at once instead of one by one.

Similar PPM functionality but for contractor documentation renewal - e.g. contractors insurance policy is due to renew on X date, and the system flagging this up so we can request new ones.