The ability to track quotations for a job with a back and forth between manager and operative. The status of a quotation could allow/disallow to starting of a job. This could also be used to request quotes from 3rd party contractors or sub-contractors, all from within the system. Accepting quotes / rejecting quotes. Including auto-approval/rejection with value thresholds. Let us know your thoughts and idea's - any thing else to add to this?
1
The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.
1
The ability to export a PPM task instance in order to create a reactive job ticket so it shows in the reactive tickets list if a fault / issue is found. It is not always possible to fix any issues instantly whilst carrying out the PPM check.
1
Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.
1
Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.
0
Instead of the usage of Priorities 'Low', 'Medium' and 'High', change the priority status to P1, P2, P3, P4 and P5. This will give users more granular visibility to the scale of priority of their jobs.
0
Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.
1
Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below
2
Visibility of job status in the reporter app so the user doesn't have to click on the job to view status. Simplest identification detail would help :)
0
Tag a fault with with it’s associated SLA in hours (showing time elapsed and remaining time before the SLA expires) A countdown to show how long the engineer has to attend the fault. Highlight and prioritise faults due to be breached i.e. a RAG system. The SLA performance shown on the ticket and within a summary view SLAs linked into rules-based escalation (e.g. When a job is marked as high priority, assign SLA 1 which could be applying a due date, or escalation to X user if SLA not met etc)
0
The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.
4
To be able to take a photo(s) of an asset using the mobile app. At the moment I have to take a photo, WhatsApp it to myself then use the desktop to upload it to the asset. It would also be good to be able to see the photos and any attached files (instruction manuals) when the asset's QR code is scanned by the mobile app. At the moment it's not possible to view any attached files using the mobile app. I have to go back to the office and use the desktop to see them....
1
Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.
1
Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.
0
The ability to assign Third Party contractors to jobs within FaultFixers. Initially, this will just be for reporting, but access for Third Party Contractors is coming!
0