Feature Ideas

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.

Allow for the reporting of videos as well as images before sending jobs. Easily show the maintenance team where the issue is and provide audio narrative.

Makes it easier to submit issues, and reduces forgotten submissions.

For an asset's warranty status/ date until expiry to be visible on all jobs relating to that asset. This would make is easy for operatives to take this information into consideration when planning their actions.

Instead of the usage of Priorities 'Low', 'Medium' and 'High', change the priority status to P1, P2, P3, P4 and P5. This will give users more granular visibility to the scale of priority of their jobs.

The integration of what 3 words. This would help locating premises for new employees. This would benefit the team member and the end user. It could be as simple as a column next to the property address or be an automated system.

This will make it easier for managers to see the works that are unable to be closed due to issues beyond the control of operatives. I'm currently using 'In progress' but then the managers may think that I am not actively trying to close a ticket.

The integration of WhatsApp chat integration for comments and reporting of jobs. Jobs raised here will go straight into the Teams job listing.

Sometimes it's awkward to try and work out which open jobs in the room you're in are still to do. Being able to see the list of jobs that are applicable from a specific location would be useful. This ideally would work across Reactive and PPM Tasks

The ability to track quotations for a job with a back and forth between manager and operative. The status of a quotation could allow/disallow to starting of a job. This could also be used to request quotes from 3rd party contractors or sub-contractors, all from within the system. Accepting quotes / rejecting quotes. Including auto-approval/rejection with value thresholds. Let us know your thoughts and idea's - any thing else to add to this?