Feature Ideas

An organisation can include policies and operating manuals into the account. This info can be used to pass information when resolving jobs so that operatives know how they should approach.

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

The ability to configure PPM Tasks to be applied to multiple locations. Each task can be completed per location, per date. Reporting of PPMs is simplified across multiple locations.

Setting up a timescale for different priorities, and the due date is automatically entered onto the ticket when selected.

The integration of what 3 words. This would help locating premises for new employees. This would benefit the team member and the end user. It could be as simple as a column next to the property address or be an automated system.

Automatically delegate a user's task to a different user if on leave.

Instead of letting people create their own asset fields, centrally control which fields should exist and which should be required. Grouping assets by type then allows each of these fields to be relevant

In order to track accountability and responsibility separately within FaultFixers. Jobs can be given assignees at the moment, but it would be useful to be able to see the owner of the job as well

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below

Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.

Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.