Feature Ideas

Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time.

The ability to mark a ppm as being with the internal team for completion, or with an external party.

"I've noticed we are spending a lot of time responding to tickets that have the same solutions. I was wondering if there was a way that if the ticket is logged in a certain category and/or certain words/phrases appear in the ticket title/body there can be a popup that says have you tried x,y and z before raising the ticket?"

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.

This will make it easier for managers to see the works that are unable to be closed due to issues beyond the control of operatives. I'm currently using 'In progress' but then the managers may think that I am not actively trying to close a ticket.

The ability to mark PPMs as statutory and filter to just these.

hi, im thinking about adding 4 more users, the data will build up fairly quickly, is there a data storge limit within the app? or is it unlimited - some of the store information will be accessed at a later date so it needs to remain available thanks

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.

Printing the automatically generated Report QR codes for Buildings and Locations at once instead of one by one.

The ability to configure PPM Tasks to be applied to multiple locations. Each task can be completed per location, per date. Reporting of PPMs is simplified across multiple locations.