Feature Ideas

When sending jobs out to external contractors via the shared option, we need a free form box with which to amend the email title the system generates. Just having the job reference in there severly limits information at a glance, and contractors will not see if a job is urgent from the title alone. In our old system, the email title would populate with the job number, but then we could add any more info we seen fit. One work around at the moment is to send the job to myself, then I can forward it and edit the title that way, but don't want to do that forever! :)

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.

Printing the automatically generated Report QR codes for Buildings and Locations at once instead of one by one.

More comprehensive abilities to track the existing stock and amount of inventory for a set of assets. Be alerted when stock is running low or highlight considerable usage of particular stock.

A specific way for CQC and other governing bodies to view the Teams Web dashboard. This will be simplified and specific to the demands of compliance, making regulations easier to track.

This will make it easier for managers to see the works that are unable to be closed due to issues beyond the control of operatives. I'm currently using 'In progress' but then the managers may think that I am not actively trying to close a ticket.

Makes it easier to submit issues, and reduces forgotten submissions.

To be able to merge similar tickets together and see them together in one place. Multiple jobs could be commented on/assigned at one time if we choose to. For example - multiple Reactive tickets for the same location/address but different issues may need to be assigned to the same Team member to attend on the same date. This would reduce the number of tickets and also update tickets faster.

Similar PPM functionality but for contractor documentation renewal - e.g. contractors insurance policy is due to renew on X date, and the system flagging this up so we can request new ones.

Instead of the usage of Priorities 'Low', 'Medium' and 'High', change the priority status to P1, P2, P3, P4 and P5. This will give users more granular visibility to the scale of priority of their jobs.