Feature Ideas

"I've noticed we are spending a lot of time responding to tickets that have the same solutions. I was wondering if there was a way that if the ticket is logged in a certain category and/or certain words/phrases appear in the ticket title/body there can be a popup that says have you tried x,y and z before raising the ticket?"

To add a feature whereby you can mute notifications on weekends or at set times of day.

Knowing when a job was put in progress helps track the time a job spent in progress before it was completed.

The ability to configure permissions sets for various members of the team. When changes are applied centrally, they affect team members with that permission set

The ability to input multiple instances of small levels of data that can be presented in a table format

Additional BI tiles specifically for compliance: Counts of PPMs done late Percentage of scheduled PPMs completed Statutory Compliance

i have recently been asked about an upcoming job by a manager who has recently reported a job. as a reporter i think it would be benificial for them to see the deadline that has been provided for a job that they have reported

The ability to schedule jobs easily and on-the-fly. See allocations across the team. Drag and drop jobs to available team mates. Get a snapshot of the month for board-level printing

The ability to easily copy and paste workflow steps and their questions/inputs

Adding the initial version of budget tracking. Configure specific budgets across buildings to be able to see utilisation as calculated by expenses raised on jobs.

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.