Feature Ideas

More comprehensive abilities to track the existing stock and amount of inventory for a set of assets. Be alerted when stock is running low or highlight considerable usage of particular stock.

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Provide the ability for reporters to be able to raise issues even when they step out of WiFi range. Jobs will be queued on their devices until they reach an area of internet coverage.

Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.

Similar PPM functionality but for contractor documentation renewal - e.g. contractors insurance policy is due to renew on X date, and the system flagging this up so we can request new ones.

Makes it easier to submit issues, and reduces forgotten submissions.

This will make it easier for managers to see the works that are unable to be closed due to issues beyond the control of operatives. I'm currently using 'In progress' but then the managers may think that I am not actively trying to close a ticket.

Instead of the usage of Priorities 'Low', 'Medium' and 'High', change the priority status to P1, P2, P3, P4 and P5. This will give users more granular visibility to the scale of priority of their jobs.

Allow drag and drop or recurring PPM tasks to Team members schedule. Compliancy PPM checks often take priority over reactive issues. It would be beneficial to be able to add these to the schedule via the same method as reactive tickets to ensure they are scheduled. Other reactive tickets can be scheduled in the remaining time slots.

To be able to merge similar tickets together and see them together in one place. Multiple jobs could be commented on/assigned at one time if we choose to. For example - multiple Reactive tickets for the same location/address but different issues may need to be assigned to the same Team member to attend on the same date. This would reduce the number of tickets and also update tickets faster.

Providing the ability for reporters to give feedback on completed or incomplete jobs that they've reported. This could be a rating on the service, speed, etc.