Feature Ideas

Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below

Instead of relying on reporters to know which category to pick. Use AI to identify the relevant category based on what is reported. Auto assignment rules will then fire off of those changes - allowing reporters to speedily report but the right operative is still given the work.

Customers are often finding that jobs are deleted - this tends to be because there's no where for them to go if they're not applicable or needed anymore. Adding in a distinction between a 'completed' job and a 'cancelled' job so that jobs that won't get done don't impact stats and KPIs

Sometimes customers need to add remediation actions without a form needing to exist. Setting up the ability to add remedials from the job details page easily also allows the addition of multiple remedials without leaving the page.

When raised, or when a job is reclassified, run automation rules that will set due dates. This allows you to create automated SLAs for specific regions as well as job categories (plumbing, lift access, etc.). This is the first in a few additions to the automation suite.

When looking through lists of jobs in the web portal, it takes a lot of back and forth to find the information you need. Bulk changes to jobs become a time sink. Pane view is a side bar that shows the details of a selected job. You can make changes to that job in the same window, meaning you don't need to leave the list view.

AI could help with non-compliance, picking up when something isn't compliant and prompting a resolve. This could be from: An uploaded document from a third party contractorThe answers given to an attached form

AI could help with suggesting what you need to do to resolve a ticket. This could incorporate: Details of the job Details of the asset the job is againstAny instructions manuals attached to the associated asset

The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.

Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.

The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.

Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.

Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time.

Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.

Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.