Feature Ideas
Submit IdeaPPM Task Compliance Matrix and Dashboard
Creating a view that gives a birds eye view, but also granularity, across your compliance/PPM tasks. Clearly showing historical compliance/non-compliance AND task status across jobs. Also showing future pre-scheduled tasks for the year. It's a hybrid of a detailed list view in and a planning-calendar visualisation. It will look something like the attached mock-up (see picture)
Tom O'Neill#Improved UX 🤩#Business Intelligence (BI) 📊#Statuses 🚦1
Job Escalation
The ability to escalate jobs from person to person. Separate from assignees, this will aid annual leave and sickness management as well as highlighting high priority incidents.
Iain Phillips#Optimisation 🚀#Automation ⚙️#Communication 💬3
Third Party Contractor Access
Third Party Contractors are able to access a slim version of the Fault Fixers application. This will allow them to work as your in-house team do, and have all status changes, communications and logs all in one place.
Iain Phillips#Automation ⚙️#Communication 💬#Self Service 🙋♂️5
Steps Functionality
Configuration and completion of complex sets of steps as part of jobs. Choose from a base set or configure your own templates for applying to multiple jobs. Have your teams go through an easy to follow guide when completing jobs. Easily involve contractors into your existing workflow.
Iain Phillips#Improved UX 🤩#Optimisation 🚀#Self Service 🙋♂️1
Track the priority of a job using P1-P5
Instead of the usage of Priorities 'Low', 'Medium' and 'High', change the priority status to P1, P2, P3, P4 and P5. This will give users more granular visibility to the scale of priority of their jobs.
Iain Phillips#Improved UX 🤩#Optimisation 🚀0
Please Refer to 'Title' in emails
When email notifications are sent for new tickets, some information is included (such as description), but crucially, the TITLE for the ticket is absent. Please could this be included in the emails (probably above the description)? Thank you!
Rob M#Notifications 🔔0
Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time
Pre-set form template to be loaded into recurring PPM tasks, saving the need to add manually each time.
Lauren Phillips | IFS G#Improved UX 🤩#Optimisation 🚀#Forms 📝2
Ability to see deleted tickets in the account
A list view to show all deleted tickets/recently deleted tickets. Showing who deleted and when deleted.
Glinys T#Communication 💬#Business Intelligence (BI) 📊#Statuses 🚦1
CQC Inspector View
A specific way for CQC and other governing bodies to view the Teams Web dashboard. This will be simplified and specific to the demands of compliance, making regulations easier to track.
Iain Phillips#Improved UX 🤩#Self Service 🙋♂️0
PPM forms
Can you add the ability to save the form as you are going through the PPM. Our engineers will complete as they are going along, but current form will not allow you to save until it is all completed. If for some reason, you accidently hit the "back" button, you could lose all you have inputted
Alan P#User Management 👨👩👧0
Asset history
It would be handy to have a history of tickets and comments related to a single assets - for IT Asset management, this would help me recognise any consistent issues that arise, and also a history of any fixes to assist with knowledge on a user or device.
Michael C#Optimisation 🚀#Assets 🧰#User Management 👨👩👧0
Floorplans
The addition of uploading of floorplans for buildings and locations. These will be used to highlight locations for the maintenance team to find issues.
Iain Phillips#Improved UX 🤩#Assets 🧰#Self Service 🙋♂️5
Reminder Alerts
Setup and configure reminders for jobs and tasks in the platform. If a job is not meant to be started until a particular date but you want to be alerted beforehand, this can be added. If you want your teams to be notified the day before the due date is up, this can be added.
Iain Phillips#Improved UX 🤩#Optimisation 🚀#Communication 💬3
Teams Offline Mode
Move particular functionality for Teams Mobile users so that it can be used without an internet connection. Store your day's tasks so that when stepping out of WiFi range, you are still able to do your job.
Iain Phillips#Improved UX 🤩#Optimisation 🚀1
Additional status - such as On Hold, Waiting On Part, etc.
Adding additional ticket statuses in addition to New / In Progress / Closed - add your requests in the comments below
Cleia A#Business Intelligence (BI) 📊#Statuses 🚦2